Terms & Conditions of Sale.
We want you to be delighted with your purchase and the following policies are to ensure that your shopping experience is fair and proper. The terms of these policies do not affect your statutory rights. If you have any questions, please contact us . Thank you.
Once you have placed an order a contract has been made and you become liable for the full costs of items ordered. All sales are final. In the event of cancellation you will remain liable for the full cost of items ordered. Sale goods and off the peg dresses are sold as seen and no refunds will be given. Ownership of merchandise remains with Occasions By Design until payment has been made in full.
‘Off-the-peg’ dresses are either new or ex-sample gowns and have only ever been tried on in our boutique. They are sold as seen. Some of our ‘off-the-peg’ gowns may have slight defects, most of which are repairable but we will notify you of any that we are aware of but it is the customers’ sole responsibility to check. These imperfections are reflected in our prices. Some gowns may require a dry clean or spot cleaning this is not included in the price but will be reflected in the reduced price of the gown.
We do not offer refunds on ‘off-the-peg’ gowns as they are sold as seen. If you do change your mind please contact us within 7 days of purchase and we can discuss exchange options if this is applicable.
“Off the peg” dresses are available to take away on the day. Therefore, full payment on the day by cash or card is accepted.
You can also pay a 20% non-refundable deposit and we will hold your dress for up to 14 days, where you can pay the remainder balance via bank transfer, cash or credit card and then take the dress away with you once paid in full. Deposit is non-refundable (We will book an appropriate appointment for you to collect your dress.) We will only hold part paid dresses for up to 14 days (unless a payment plan is agreed) and after this time if not paid for in full your dress will be deemed non paid and your rights to the dress will be terminated and any deposit and /or money paid towards the dress will be non-refundable. If you pay in full but do not collect within 14 days and despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract. The dress will be deemed non collected and your rights to the dress will be terminated and any money paid for the dress will be non-refundable.
We can also agree an instalment plan which can be paid via bank transfer, cash or credit card on a set time scale. A deposit will be required. Deposit is non-refundable. This will be detailed on your order but full payment must be made before any dress can be collected. We will only hold part paid dresses for up to 60 days (unless a payment plan is being followed) and after this time your dress will be deemed non collected and your rights to the gown will be terminated and any deposit or money paid towards the dress will be non-refundable. If your payment plan is not followed without prior notification and agreement, the 60 days collections rights are then applicable and if no contact or payment in full is made then your rights to the dress and any deposit and monies paid will be non-refundable. If your dress is not paid in full by your wedding / prom or event date then 60 days will be given for you to pay the remainder in full and arrange a date to collect your dress, should this not happen then your dress will be deemed non paid in full and your rights to the dress and any deposit or payments paid will be non-refundable.
Occasions by Design will do everything possible to contact you to request that you follow your payment plan and /or arrange to pick up your dress so this does not occur.
Off the peg dresses can only be taken away once full payment has been made. If full payment is not made for any reason we hold the rights to the dress and any deposit or payments made will be non-refundable.
No dresses can be altered in any way until paid for in full. We may hold your dress for you until your big day and during your alterations with this being a free service, but once your dress is ordered or taken off the peg it is non-exchangeable and non-refundable. This is regardless of payment being made in full or part payment or deposit taken , all dresses are non-exchangeable or refundable.
Specially ordered items, altered items are non-returnable and non-refundable unless faulty.
We cannot accept responsibility for a dress that no longer fitting due to weight gain/loss, pregnancy or other circumstances beyond our control. When ordering dresses the person placing the order takes full responsibility for the size ordered and any measurements taken Occasions by Design will advise on sizing and measuring but cannot accept responsibility if the size of measurements are incorrect. If you decide to order a dress that is not what we would recommend due to planned weight loss / gain ect we will not accept any liability for the dress fitting when it arrives.
Display veils, shoes and accessories are sold as seen and cannot be exchanged or refunded.
New dresses veils, shoes or accessories require 50% non refundable deposit before ordering and payment in full upon collection. Refunds on new ordered items cannot be given unless faulty. The 60 days collection rights are applicable to these merchandise. We will only hold part paid items for up to 60 days and after 60 days your items will be deemed non collected and your rights to the item and any deposit paid will terminate. Occasions by Design will do everything possible to contact you to request that you pick up your item so this does not occur. Slight variations in fabric colour, texture, and trim can be possible within a tolerance these are beyond our control. All dresses and items must be inspected on picking up as we cannot accept responsibility for the condition of any item after it has left our premises.
If merchandise you purchased is faulty (excludes alterations services, display items, sold as seen items and off the peg dresses) you must notify within 7 days from the date you received and took the merchandise from the store. You must present your original receipt, and the merchandise must be unworn, unwashed, unaltered, undamaged, and have all tags attached and intact; if your product is deemed damaged or faulty we will offer you a repair, exchange or a refund as appropriate, in accordance with your legal rights. We accept no responsibility or liability for the suitability of a dress any other item for use outside its intended purpose. We must be given the opportunity to inspect any dress or item which is subject to a complaint and given reasonable chance to rectifying the problem
Special order wedding dresses, bridesmaid, prom dresses and accessories require a 50% deposit before ordering and payment in full upon collection. For special orders you must sign the invoice order form to confirm that the style number, colour, and size being ordered are correct. Unless faulty, merchandise that is specially ordered is non-returnable, non-refundable and non-exchangeable. Those conditions of purchase are stated on your invoice order form. You will be notified when your order has arrived at the store; and a date to collect will be arranged, this will be within 14 calendar days of that arrival date. You will be asked to sign a confirmation that the item(s) you are picking up are the correct items and payment in full will be required (unless a pre arranged payment plan has been agreed). Items not picked up within 60 days will be deemed non collected and your rights to the merchandise will terminate. Occasions by Design will do everything possible to contact you to request that you pick up your merchandise so this does not occur.
If our delivery of any dresses or items is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay in that we cannot fulfil the contract by the date of your wedding or event , you may contact us to end the contract and receive a refund for any products you have paid for but not received. Although every effort will be made to receive delivery of your order on time, Occasions By Design cannot be held responsible or liable for suppliers not delivering goods on time.
In the unlikely event that customers paid for dresses or items are lost or damaged, due to fire, flood or theft, whilst on our premises we shall only be responsible for reimbursing the retail costs of such products. (If a part paid for dress then only the payments made to date will be reimbursed.) We will do everything in our control to replace the dresses or items in the first instance.
Alteration costs required are the sole responsibility of the customer and we will not be liable for any damages that may occur. We do recommend highly talented seamstresses and all consultations and fittings will take place in our boutique. Alteration costs required are the sole responsibility of the customer and between the customer and the seamstress and not Occasions by Design. This service is between the customer and the seamstress. We will not be liable for any charges or workmanship relating to the alterations to our dresses. Once a dress has been altered you are unable to return your dress You are always welcome to find your own seamstress too.
We reserve the right to change these Terms & Conditions at any given time.
If you do have any problems at all please contact in the first instance and we will do our utmost to assist you