Terms & Conditions of Sale.
We want you to be delighted with your purchase and the following policies are to ensure that your shopping experience is fair and proper. The terms of these policies do not affect your statutory rights. If you have any questions, please contact us . Thank you.
‘off-the-peg’ wedding dresses are either new or ex-sample gowns and have only ever been tried on in our boutique. They are sold as seen. Some of our ‘off-the-peg’ gowns may have slight defects , most of which are repairable but we will notify you of any that we are aware of but it is customers’ sole responsibility to check . These imperfections are reflected in our prices. Some gowns may require a dry clean or spot cleaning this is not included in the price but will be reflected in the reduced price of the gown.
We do not offer refunds on ‘off-the-peg’ gowns as they are sold as seen. If you do change your mind please contact us within 7 days of purchase and we can discuss exchange options if applicable.
Every dress is available to take away on the day (apart from special orders) So full payment on the day by cash or card is accepted . You can also pay a 20% a non-refundable deposit and we will hold your dress for up to 2 weeks , where you can pay the remainder over an agreed instalment plan , via bank transfer or come back another day pay the balance and take your dress away with you. We will only hold part paid dresses for up to 60 days , after 60 days your gown will be deemed non collected and your rights to the gown will terminate. Occasions by Design will do everything possible to contact you to request that you pick up your gown so this does not occur.
We will gladly exchange merchandise within 7 days of purchase date other than off the peg dresses. You must present your original receipt, and the merchandise must be unworn, unwashed, unaltered, undamaged, and have all tags attached and intact; this does not affect your statutory rights
Specially ordered items, altered items are non-returnable and non-refundable unless faulty.
Display veils , shoes and accessories are sold as seen and cannot be exchanged or refunded. New Veils , shoes or accessories require 50% non refundable deposit before ordering and payment in full upon collection. Refunds on new ordered items cannot be given unless faulty. The 60 days collection rights are applicable to these merchandise.
If merchandise you purchased is faulty (excludes alterations services) you must do so within 28 days from the date you received and took the merchandise from the store. If your product is deemed damaged or faulty we will offer you a repair, exchange or a refund as appropriate, in accordance with your legal rights.
Special order Bridesmaid and Prom dresses require a 50% deposit before ordering and payment in full upon collection. For Special Orders you must sign a receipt for a Special Order to confirm that the style number, colour, and size being ordered are correct. Unless faulty, merchandise that is specially ordered is non-returnable, non-refundable and non-exchangeable. Those conditions of purchase are stated on your Special Order receipt. You will be notified when your order has arrived at the store; and a date to collect will be arranged, this will be within 14 calendar days of that arrival date. You will be asked to sign a confirmation that the item(s) you are picking up are the correct items. Items not picked up within 60 days will be deemed non collected and your rights to the merchandise will terminate. Occasions by Design will do everything possible to contact you to request that you pick up your merchandise so this does not occur.
Alteration costs required are the sole responsibility of the customer we will not be liable for any damages may these occur. We do recommend highly talented seamstresses and all consultation and fittings will take place in our boutique. Alteration costs required are the sole responsibility of the customer and between the customer and the seamstress and Occasions by Design will not be liable for any damages or costs may these occur. This service is between the customer and the seamstress. You are always welcome to find your own seamstress too.
We reserve the right to change these Terms & Conditions at any given time